Customer Success Manager

About the Role

We're looking for a Customer Success Manager to join our Customer Success team. You'll ensure our customers achieve their goals using our platform, driving retention and expansion.

Responsibilities

• Build and maintain strong customer relationships
• Create and deliver customer training and resources
• Onboard new customers and ensure successful adoption
• Monitor customer health and proactively address issues
• Identify expansion opportunities within existing accounts
• Collaborate with product team on customer feedback

Requirements

• Data-driven approach to customer success
• Strong experience with B2B SaaS platforms
• Strong communication and presentation skills
• 2+ years of experience in customer success or account management
• Excellent customer onboarding and relationship management skills
• Experience with CRM and customer success tools

Nice to Have

• Experience with customer health scoring
• Knowledge of product analytics
• Background in technical support
• Experience with enterprise customers

About the Team

You'll be joining a collaborative team of talented professionals who are passionate about building great products. We value open communication, continuous learning, and a healthy work-life balance.

Our Hiring Process

1. 1

   Application Review

   Our hiring team will review your application and get back to you within 1 week.

2. 2

   Initial Interview

   A 30-minute video call with a hiring manager to discuss your experience and the role.

3. 3

   Technical Assessment

   A take-home assignment or live coding session, depending on the role.

4. 4

   Team Interviews

   Meet with 3-4 team members to dive deeper into your experience and fit.

5. 5

   Offer

   If all goes well, we'll extend an offer within a week of your final interview.